![]() Might possibly come back but so far it hasn’t been showing the error when I shutdown or restart the pc. So far I haven’t had the issue pop back up for about 1 day. When I did this, my Synapse version updated to 20230330. I also kept my Razer keyboard and mouse plugged in but unplugged my Kraken headset and Wolverine v2 controller before reinstalling.įollow the steps and make sure not to sign into Synapse until it tells you to in the instructions. ![]() Also when I reinstalled Synapse 3 I didn’t install Chroma Connect, Chroma Visualizer or Chroma Studio, just Razer Synapse. I didn’t bother gathering the Synapse logs but you can if you want. Not the video but if you expand the text under Select Razer Synapse version for Synapse 3, it will give detailed instructions on removing and reinstalling Synapse 3. Hey removing and reinstalling Razer Synapse 3 using the method in this article I’ve included an image of the error that pops up. Also Synapse 3 works no problem on the pc, only errors when trying to shutdown or restart. I can force shutdown or restart when this happens and there doesn’t seem to be an issue with the computer. I also ran sfc /scannow and CHKDSK with no visible problems. This would fix the problem for 1-2 days then it the error would return when I tried to shutdown or restart the pc. I also fully removed and reinstalled Razer Synapse 3 from my pc. NET framework repair tool as well as reinstalled the. NET framework in Windows except I have no other issues with any other game or application on my PC. I looked up the error and questionable sources say it’s the. If I let it sit there for like 10-15 seconds longer, it’ll show an error with Razer Synapse Service Process.exe. I’m using Windows 11 and when I go to shutdown or restart my pc, I get a message saying “app preventing shutdown (or restart) of pc”.
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